Faq Help Center
Here are the most frequently asked questions by the customers
If you have any, you can ask simply by filling the form below
Product and Ordering
We provide detailed dimensions and specifications for each product on its respective product page to help you make informed purchasing decisions.
To place an order, simply browse our website, select the desired products, add them to your cart, and proceed to the checkout page. Follow the prompts to enter your shipping and payment information and complete your order.
We accept a variety of payment methods, including major credit cards, and bank transfers. You can choose the payment option that is most convenient for you during the checkout process.
Yes, once your order has been shipped, you will receive a tracking number. You can use this tracking number to monitor the progress of your shipment and estimated delivery date.
Once an order is placed, our team works quickly to process and ship it. Therefore, we recommend contacting our customer support immediately if you need to make any changes to your order, and we’ll do our best to assist you.
ur product prices are exclusive of taxes. The taxes will be calculated and added to your total order amount during the checkout process, based on the applicable tax rates in your location.
Yes, we offer competitive pricing for bulk or wholesale orders. For inquiries regarding bulk purchases, please contact our customer support team, and they will be happy to assist you with your specific requirements.
Cant find an answer? ask us
Returns & Exchanges
We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can initiate a return within 7 days of receipt. Please refer to our return policy for detailed instructions and eligibility criteria.
The customer is responsible for return shipping costs unless the return is due to an error on our part or a defective product. In such cases, we will provide a prepaid shipping label for the return.
Once we receive your returned item, we will inspect it and process the refund within 3-5 business days. The time it takes for the refund to reflect in your account may vary depending on your payment provider.
Yes, we offer exchanges for different items or sizes, subject to availability. Simply initiate a return and specify your desired exchange, and our customer support team will assist you with the process.
If you receive a damaged or defective product, please contact our customer support team immediately. We will work with you to resolve the issue by providing a replacement or refund.
You can contact our customer support team by visiting our contact us page on the website and filling out the inquiry form, or you can send an email to sales@kchardware.us. We strive to respond to all inquiries within 24-48 hours.
You can check the status of your return or get updates on any inquiries by reaching out to our customer support team. They will provide you with the necessary information and updates throughout the process.
Yes, we accept returns for items that have been opened but are still in their original condition. Please ensure that all components and packaging are included.
If you ordered the wrong item or changed your mind, please contact our customer support team as soon as possible. We will do our best to assist you, whether it’s through an exchange or a refund.
Yes, you can cancel your order before it is shipped. Please contact our customer support team immediately with your order information. If the order hasn’t been processed for shipping, we will cancel it and issue a refund. But try not to do so…
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If your order is missing items or you notice any discrepancies, please contact our customer support team within 48 hours of delivery. We will investigate the issue and work towards a prompt resolution.
Yes, you can return an item purchased on sale or during a promotional period. The refund will be issued based on the purchase price after any discounts applied.
Shipping & recent orders
Delivery times can vary depending on your location and the shipping method chosen. Typically, orders are processed within 1-2 business days, and delivery within the continental US takes approximately 3-7 business days.
Yes, we offer international shipping to selected countries.
Free Shipping
You can contact us to delay the shipping.
Some products may have shipping restrictions due to their size or weight. These restrictions will be clearly stated on the product page, and we comply with all applicable regulations and guidelines.
To ensure accurate and timely delivery, please contact our customer support team immediately if you need to change your shipping address. They will assist you in making the necessary adjustments if possible.