At KC Hardware, we strive to provide you with a seamless shopping experience and top-quality products. We understand that sometimes it may be necessary to return or exchange an item, and we want to make that process as smooth as possible. This Refund and Return Policy outlines the guidelines for returning items purchased from our website, located at https://kchardware.us/.
Returns and Exchanges:
If you are not completely satisfied with your purchase, you may return the item within 30 days from the date of purchase. To be eligible for a return or exchange, the item must be in its original condition, unused, and in the same packaging as when it was received. Please note that certain items, such as personalized or custom-made products, may not be eligible for return or exchange. These exceptions will be clearly stated on the product page.
Initiating a Return or Exchange:
To initiate a return or exchange, please contact us through our contact us page or email us at sales@kchardware.us. Our dedicated customer support team will guide you through the process and provide you with a return authorization number (RMA). Please include this RMA number on the package when returning the item. Returns without a valid RMA number may not be processed.
Refunds:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, a refund will be processed to the original method of payment used for the purchase. Please allow for up to 7 business days for the refund to be reflected in your account. Please note that shipping charges are non-refundable, and the customer is responsible for return shipping costs unless the return is due to an error on our part.
Exchanges:
If you wish to exchange an item for a different size, color, or variant, please indicate your preference when initiating the return. We will do our best to accommodate your request, subject to product availability. If the requested item is not available, we will issue a refund for the returned item as per the refund process mentioned above.
Damaged or Defective Items:
In the event that you receive a damaged or defective item, please contact us immediately. We will work with you to resolve the issue promptly and provide a replacement or refund.
Non-Returnable Items:
Custom-made or personalized items also fall under this category. These non-returnable items will be clearly marked on the product page.
Customer Support:
Our dedicated customer support team is here to assist you with any questions or concerns you may have. Please feel free to reach out to us through our contact us page or by emailing sales@kchardware.us. We aim to respond to all inquiries within 24 hours and provide you with the support you need.
Policy Changes:
KC Hardware reserves the right to update or modify this Refund and Return Policy at any time without prior notice. Any changes made will be posted on our website, and the revised policy will be effective immediately upon posting.
Please note that this Refund and Return Policy applies to online purchases made through our website. For in-store purchases, please refer to our in-store return policy.
We appreciate your trust in KC Hardware and thank you for shopping with us. Your satisfaction is our top priority, and we will do everything we can to ensure a positive shopping experience.