KC Hardware AI Expert

How Can We Help You Today?

Choose the type of assistance that works best for you.

A photo is optional. You can receive assistance even when you do not have an image.

AI Photo Results

Possible Part Identified

KC AI Expert reviewed the visible details in your photo. Please confirm the information below before selecting a replacement.

Possible Match

Hardware Part Identification

KC AI Expert found visible characteristics that may help identify this hardware part. Measurements and installation details may still be required before confirming compatibility.

Identification confidence Preliminary

This is a possible identification, not a guaranteed fit.

Visible Characteristics

These are the details KC AI Expert could review from the uploaded photo.

Part Type Being identified

Shape Visible in photo

Material Requires confirmation

Mounting Style Requires confirmation

Measurements Not confirmed

Condition Reviewed from photo

More Information May Be Needed

Photos can help identify the general part type, but dimensions are often necessary to confirm the correct replacement.

Overall width and height
Wheel, roller or track dimensions
Distance between screw holes
Door, window or installation type

Help Us Confirm the Correct Part

Add any measurements or installation details you know.

Additional details Optional

Possible KC Hardware Matches

Product recommendations will appear here after the part characteristics are compared with the KC Hardware catalog.

Catalog comparison is the next connection

KC AI Expert will use the identification details and measurements to display the closest available products.

Always verify measurements and compatibility before ordering. A photo-based identification may not confirm the exact size or fit.

KC Hardware Catalog

Possible Product Matches

Compare the visible characteristics below. Measurements may still be required before KC AI Expert can confirm the correct replacement.

Customer hardware photo used for possible product matching

Preliminary Comparison

Your Uploaded Hardware Part

KC AI Expert is comparing the photo with possible catalog candidates. Review each option carefully and confirm measurements before ordering.

These are possible matches—not confirmed replacements.

Product dimensions, mounting holes, wheel size, glass thickness, track size, or other installation details may be required.

Possible Match 1 Visual similarity

Catalog Candidate

SKU will appear after catalog connection

Why it may match

Similar visible part category
Comparable shape and mounting style
Measurements still required

Possible Match 2 Alternative style

Alternative Catalog Candidate

SKU will appear after catalog connection

Why it may match

Similar general hardware function
Possible alternate housing design
Mounting dimensions must be checked

More Information Best next step

Confirm Measurements First

Recommended when the photo is not enough

Useful measurements

Overall width and height
Wheel, roller, track, or channel size
Distance between mounting holes

Always compare the product specifications with the original hardware before ordering. Visual similarity alone does not confirm fit.

Compatibility Check

Verify Measurements and Installation Details

Add the measurements you know. KC AI Expert will use these details to narrow the possible match before a product is recommended.

Uploaded hardware part for compatibility verification

Selected Candidate

Catalog Candidate

Complete as many fields as possible. You may leave a field blank when the measurement is unavailable.

Measure the original part—not the opening whenever possible.

Use inches. Enter decimals or fractions such as 1, 1.25, 1/2, 3/4, or 1 1/8.

1

General Measurements

Enter the measurements visible on or taken from the original part.

Overall Width Optional

in

Overall Height Optional

in

Overall Depth / Thickness Optional

in

Screw-Hole Spacing Optional

in

2

Part-Specific Details

Choose the options that best describe the original hardware.

Hardware Category Optional

Installation Location Optional

Material Optional

Finish / Color Optional

3

Roller, Wheel, Track or Glass Details

Use only the fields that apply to your part.

Wheel / Roller Diameter Optional

in

Wheel / Roller Width Optional

in

Track / Channel Width Optional

in

Glass Thickness Optional

4

Installation and Problem

Explain where the part came from and what is not working.

Door, Window, Shower or Product Type Optional

Describe the Problem Optional

Compatibility cannot be guaranteed until the product specifications are compared with the original hardware and installation requirements.

Verified Recommendations

Top Recommended Replacement Products

KC AI Expert reviewed the uploaded photo, selected candidate, measurements, and installation details provided. Compare the three closest options below.

Compatibility Review Complete The three closest catalog options are ready for final customer review.

Uploaded hardware part used for product recommendations

Original Customer Photo

Compare Each Recommendation with Your Original Part

Check the shape, mounting style, dimensions, material, orientation, and installation requirements before selecting a product.

1

Best Match Closest verified option

Recommended

Best Match Catalog Product

SKU will appear after live catalog connection

Why it may match

Closest visible shape and hardware function
Selected candidate and customer details reviewed
Highest compatibility after verification

Match confidence Best Available

2

Second Match Strong alternative

Alternative

Second Match Catalog Product

SKU will appear after live catalog connection

Why it may match

Similar product category and mounting style
Possible alternate housing or finish
Dimensions should be compared carefully

Match confidence Strong Alternative

3

Third Match Possible alternative

Possible Option

Third Match Catalog Product

SKU will appear after live catalog connection

Why it may match

Similar general replacement-part function
May fit a related installation style
Use only after confirming all specifications

Match confidence Possible Alternative

Why These Products Were Recommended

Similar visible design

Each candidate has a comparable shape, housing, mounting style, material, or general hardware function.

Customer details reviewed

Measurements and installation information were included in the compatibility review.

Ranked by compatibility

The recommendations are displayed from the closest available match to broader possible alternatives.

Information Used for Verification

Only the details entered by the customer will appear below.

Verification details will appear here.

Still Not Seeing the Correct Part?

Browse Every Product in This Category

The recommended products may not include the exact replacement you need. View the complete category to compare all available sizes, styles, materials, finishes, and mounting options.

Complete one final check before ordering.

Compare dimensions, mounting style, material, orientation, and installation requirements with the original hardware.

This module is currently a prototype. Real product images, names, SKUs, prices, inventory, product URLs, category URLs, and Add to Cart will be connected to the live KC Hardware catalog in the next phase.

Product Review

Review Your Selected Replacement Part

Confirm the selected product, quantity, specifications, and compatibility details before adding it to your cart.

Recommendation Selected Best Match

Selected Product

KC Hardware Replacement Product

Selected Catalog Product

SKU will appear after live catalog connection

This product was selected from the verified recommendations generated from the uploaded photo, measurements, hardware category, and installation details provided.

Price Live Price Pending

Availability Pending Live inventory will connect with Shopify

Important Product Specifications

Product Type Catalog match

Material Confirm on product page

Finish / Color Confirm on product page

Installation Confirm compatibility

Quantity

Select how many replacement parts you need.

Secure checkout powered by KC Hardware and Shopify.

Final Compatibility Check

Compare the Product Specifications Before Ordering

Verify all measurements, mounting points, orientation, material, finish, glass thickness, track size, and installation requirements against your original hardware.

Your Verification Information

These are the details carried forward from your compatibility review.

Verification details will appear here.

Not Ready to Order?

Let a KC Hardware Expert Review Your Selection

Our team can review your photo, measurements, and selected product before you complete your purchase.

This module is currently a prototype. Live product images, SKUs, prices, inventory, product URLs, variant IDs, Add to Cart, Buy Now, and checkout will be connected to the KC Hardware Shopify catalog during the live integration phase.

Card 2 Step 1 of 4

1

What part or problem do you need help with?

Describe what is broken, missing, leaking, sticking, dragging, or no longer working correctly.

Your description

Include where the part is located and what problem it is causing. 0 / 800

Helpful examples

2

Select the closest hardware category

Choose the best option. The AI Expert will ask more specific questions on the next screen.

Select a hardware category

Door Hardware Hinges, sweeps, thresholds, locks, handles and guides Window Hardware Locks, balances, rollers, operators and replacement parts Shower Door Hardware Seals, sweeps, rollers, guides, handles and brackets Sliding Door Hardware Rollers, tracks, handles, locks, guides and bumpers Screen Door Hardware Rollers, corners, handles, latches and repair parts Weatherproofing Door seals, weatherstripping, sweeps and water protection Tracks & Rails Replacement tracks, rails, channels and guides Replacement Parts I am not sure which category contains the part

3

Add a photo if you have one

A photo is optional. Your written description is enough to continue with Card 2.

Upload Photo Optional JPG, PNG, WEBP or HEIC

You do not need to know the product name.

KC AI Expert will use your description and selected category to guide you through a few simple identification questions.

Card 2 Step 2 of 4

Information received

Review the details from the previous step before continuing.

Selected category Not selected

Photo No photo added

Your description No description received

1

Which type of part are you looking for?

Select the option that most closely matches the part or repair.

Select the closest part type

2

Where is the part located or installed?

This helps KC AI Expert distinguish between similar parts.

Select where the part is installed

3

What is the main problem?

Select the most important problem you are trying to solve.

Select the main problem

Broken or cracked Missing Worn out Leaking or allowing drafts Sticking or difficult to move Loose or unstable Wrong size or poor fit Other problem

4

Add any other useful details

This field is optional.

Additional details

Measurements can be added on the next screen. 0 / 600

Your answers help narrow the possible matches.

The next step will collect measurements and product details.

Card 2 Step 4 of 4

Reviewing your answers...

Please wait while KC AI Expert organizes the product information.

0%

1 Reading the customer description

2 Comparing the category and part type

3 Checking measurements and product details

4 Preparing possible product matches

Checking customer service hours...

Monday-Friday · 8:00 AM-2:00 PM Pacific Time

Checking

1

FASTEST OPTION

Call the KC Hardware Office

Speak directly with our customer service team during regular support hours.

(818) 630-3091

Monday-Friday · 8:00 AM-2:00 PM Pacific Time

Call Now

2

RETURNS • WARRANTY • SUPPORT

Create a Customer Service Case

Explain the problem, include order or product information, and receive a customer service reference number.

3

CALLBACK REQUEST

Request a Call from Our Team

Tell us the best day and time to contact you and briefly explain what assistance you need.

Your Recently Viewed Products

How Can We Help You Today?

Identify a Part with a Photo

Analyzing Your Photo

KC AI Expert is reviewing your photo

Initial Photo Review Complete

Possible Part Identified

Hardware Part Identification

Visible Characteristics

More Information May Be Needed

Help Us Confirm the Correct Part

Possible KC Hardware Matches

Possible Product Matches

Your Uploaded Hardware Part

Catalog Candidate

Alternative Catalog Candidate

Confirm Measurements First

Verify Measurements and Installation Details

Catalog Candidate

General Measurements

Part-Specific Details

Roller, Wheel, Track or Glass Details

Installation and Problem

Ready for Product Confirmation

Top Recommended Replacement Products

Compare Each Recommendation with Your Original Part

Best Match Catalog Product

Second Match Catalog Product

Third Match Catalog Product

Best Match Catalog Product

Why These Products Were Recommended

Information Used for Verification

Browse Every Product in This Category

Review Your Selected Replacement Part

Selected Catalog Product

Important Product Specifications

Compare the Product Specifications Before Ordering

Your Verification Information

Let a KC Hardware Expert Review Your Selection

Your Selected Product Was Added to the Cart

What part or problem do you need help with?

Select the closest hardware category

Add a photo if you have one

Which type of part are you looking for?

Where is the part located or installed?

What is the main problem?

Add any other useful details

Can you provide measurements?

Add the measurements you have

What material is the part made from?

What color or finish is the part?

Add visible markings or product information

Reviewing your answers...

What KC AI Expert understood

Measurement summary

Recommendations based on your answers

Selected Replacement Part

Compare the product with your original part

How confident are you this is the correct replacement?

Call the KC Hardware Office

Create a Customer Service Case

Request a Call from Our Team

Tell Us What Happened

Request a Call from Our Team

Customer Service

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